First: A Conversation to Explore Possibilities Free Consultation: one or two meetings to explore your business challenges, your aspirations and what Cantor-DuVall could provide for you. Phase 1: Inventing a New Future Assessing where you are: an opportunity to tell the truth and be heard. Creating a new vision that powerfully pulls you and your team forward. Inventing your mission, values and standards of excellence. Delivering an action plan to take you there. Phase 2: A Service Excellence Audit A complete assessment of the quality of service your company provides from all view points: 1) The customers’ experience 2) Your staffs’ satisfaction 3) Your customers’ satisfaction 4) Your business culture. Phase 3: Implementing Action Plans Fundamental Leadership Development and Training The Excellence Model: Environment, Education, Empowerment Introduce the vision to the entire staff Engineer a logistically smart work environment Educate the staff to provide heart-filled hospitality and memorable service Empowerment/Self Sustaining Systems: Authority, Incentives, Rewards, Measurements, Feedback and Celebrations Ongoing Coaching for Sustainable Results Advanced leadership development and training Inventing new projects for growth and prosperity Training and Development Workshops For honing skills and enhancing effectiveness. Access to Inspiring Leadership Coaching and Counseling for Peak Performance Teaching and Training for Job Mastery Championship Team Building Time Management 4 Results and 4 Life Project Management/ Breakthrough Technology Creating Heart Filled Hospitality Kaizen Culture Cultivation Home Our Services Our Clients Contact Us About Us Hospitality & Service Industry Consulting And the day came when the risk to remain tight in a bud was more painful than the risk it took to blossom. 
- Anais Nin